Walmart brings ecommerce fulfillment to the store

Walmart is making space for ecommerce fulfillment at the store

Walmart’s ecommerce logistics operation may never have a footprint that rivals Amazon’s sprawling network. But the world’s largest retailer has a big built-in asset: Thousands of stores in close proximity to a huge swath of the U.S. population. Walmart demonstrated how it can press that advantage this week, as the retailer opened a fulfillment center inside a store in its hometown of Bentonville. We break down what it means for Walmart’s future in part two of our series on logistics transformation in 2023.

Lowe’s digital and omnichannel upgrades shine

The online shopping experience for home improvement has undergone some major renovations at Lowe’s, and it drove results in the first quarter. Lowe’s is increasing pro sales through more personalization. For DIY projects, the retailer is offering ways to visualize and get estimates for projects. It is also building for a customer journey that includes both online price comparisons and in-store shopping. – PYMNTS

Nestlé taps Warby Parker ops lead, Pacsun names CEO

In this week’s hiring update, Nestlé is bringing back a familiar face to lead operations, Pacsun is appointing a lone CEO and Foot Locker is bringing on a Kohl’s financial executive as CFO. Plus, Albertsons named the lead for planning of the spinout company that is set to be formed as a result of its merger with Kroger.

Retailers clamp down on returns

The Wall Street Journal is weighing in on the shift to more stringent returns policies across retail. Hot take from JC Penney Chief Customer Officer Katie Mullen: “Customers say free returns is the most important thing, but if it’s not there they still shop. There is a big difference between what they say in surveys and what they do in practice.” – The Wall Street Journal

Walmart Connect's partner network gets creative

Walmart Connect is providing self-serve advertisers with access to five firms that specialize in optimizing ad creative. These include: VidMob, WhyteSpyder, Kaizen Ad, It’sRapid.ai and The Mars Agency. With the latest expansion, the retail media platform’s ecosystem is now called the Walmart Connect Partner Network.

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